314 Navigating Sticky Situations in Today's Studio and Club Environment

As a studio or club programmer or manager, managing sticky situations with staff and members is expected. Times have changed, customer feedback is more broadcast, and public opinion significantly impacts a business’s reputation. Learn to win at navigating behaviors and conflicts that can compromise business and club culture. This session will dive into real-life challenging business and managerial situations and how to best tackle them through conflict resolution, de-escalation techniques, quality control, and strategies for maintaining a positive image and work culture. Our new era may call for new and surprising approaches that contribute to your thriving, health-oriented environment.