Patricia KirkPatricia Kirk, MS, is regional manager and director of training and development for commercial clubs for Club One Fitness. She has been in the fitness industry for over 25 years and began her career as a group exercise instructor and personal trainer. She has been in fitness management for the past 15 years. Her passion is developing and implementing employee development training programs, particularly in customer service and management leadership development.
At an inspired fitness facility, people are encouraged and motivated to generate a “positive vibration.” This business model makes members feel special, and it motivates people not only to join your facility but also to thrive in your fitness community. What happens when your employees are treated as well as your members?Read More
The first two parts of this series focused on improving customer service and inspiring employees to develop a business that generates a positive, or “high,” vibration—one that elevates people and makes them feel special. In this installment, we’ll cover the core professional self-knowledge that forms the foundation of an inspired business.Read More
In Part One of this five-part series, we proposed that the quality of customer service—the core of which is to make members feel special—is the most significant factor in a company’s bottom line. We discussed “how” customer service must evolve to reflect a company’s values more powerfully, and “why” it must evolve: so that people are inspired to become members.Read More
You want your fitness facility to be successful and to impact people’s lives positively. Plus, you want to grow, which means you need to sell. That means you must offer the programs, products, professionals and operations that customers want, and you must have a powerful website and marketing plan.Read More