Article Archive
Your customers are going to lie to you.
It’s not intentional or meant to be unethical, but it’s going to happen and you should be prepared for it.
The lies come in the form of excuses—reasons people give for doing or not doing something, after the fact. Before anyone gets offended by the idea of dismissing someone’s reasons as excuses, let’s make our definitions clear: reasons have legitimacy behind them and are explanations of facts; excuses are attempts to shift or lessen blame.
Read MoreWhen choosing protocols and processes to use in your business, it’s important to keep an open mind, employ critical thinking and sometimes eschew popular advice.
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