2021 IDEA World Virtual
244 Customer Service in the Digital Age: Five Winning Strategies
We are living in a world connected by digital devices, where communication, services and learning opportunities are available to everyone 24/7. This has changed the way that we sell goods and services, interact with potential and active customers, and how we address inquiries, complaints and engagement. This digital age has created new challenges for businesses, but it also offers a new and exciting dynamic with limitless potential for creativity and innovation. Join Fred as he navigates you through new and unexplored territory so that you can deliver the top-level experiences customers expect and deserve.