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Protect Your Online Reputation

by: Cathie Ericson

Operations

Don’t let a negative Yelp review or a social media storm ruin your facility’s good name.

It’s great when a client or a member tweets a positive comment (that gets retweeted!), or when you get new business thanks to good reviews on Yelp. Unfortunately, however, that isn’t always the case. Angry or otherwise unhappy customers use the Internet as an instant outlet for their gripes.

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IDEA Fit Business Success, Volume 1, Issue 3

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About the Author

Cathie Ericson

Cathie Ericson IDEA Author/Presenter