Frequently Asked Attendee Questions

Q: How do I register?

  1. Online: Visit this link to sign up today!
  2. By Phone: Call our Inspired Service Team toll-free at 800.999.4332, ext. 7 to register. Outside the U.S. and Canada, dial 858.535.8979, ext. 7. (7:00am–5:00pm Pacific Time, Monday–Friday). Please have your credit card number and expiration date ready.
  3. By Mail: Mail registration form (print the form by clicking here or call us at 800.999.4332, ext. 7) and mail payment to: IDEA Health & Fitness Association, 10455 Pacific Center Court, San Diego, CA 92121-4339.
  4. By Fax: Fax registration form, including payment information, to 858.535.8234 or 858.713.1015. All registrations will be confirmed by email, not by fax. Download form here

Q: Is the Expo free?

A: Yes. Your ticket to the IDEA Success Academy includes free access to the expo hall where you can visit over 600 booths featuring the best brands in health, wellness, fitness, nutrition and apparel.

back to top

Q: What is the cancellation policy?

A: If we received your cancellation notice 30 days prior to the event, the administrative processing fee is $50. There will be no refunds allowed after that date or for no-shows. You can cancel anytime prior to the event and a credit will be issued that can be used toward a future IDEA event. Credits issued will expire on December 31 of the following calendar year.

We've made it easier to switch names on event registrations at no charge. If you can't make it, you may send your colleague in your place by contacting our Inspired Service Team at least 7 days prior to the event (switches are subject to a fee increase based on member status).

IDEA Health & Fitness Association is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IDEA shall assume no liability whatsoever in the event this conference is cancelled, reschedule or postponed due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not limited to: war, fire, labor strike, extreme weather or other emergency.

Contact our Inspired Service Team for further assistance at 858.535.8979, ext. 7, or email at

back to top

Q: What are the Attendee Registration hours for questions/assistance?

A: IDEA Success Academy registration will be at the IDEA World Fitness Convention registration area. Registration hours are:

back to top

Q: Which certification agencies offer CECs for this event?

A: The credits you can earn at this event are recognized by the following agencies: ACE, ACSM, AFAA, BOC, NASM, NFPT, NSCA, W.I.T.S., Cooper Institute, NETA, NESTA, and NFPT. If your certification agency is not listed, simply check with the agency to see what credits it allows.

back to top

Q: How do I get CECs for the sessions I attend?

A: The binder you receive on-site will contain a Continuing Education Credit Completion Form. To get credit for the sessions you attend, simply complete the form, sign and date it, make a copy for your records and send a copy to your certification agency. If you cannot find the form in your binder, or you misplace it, contact our Inspired Service Team (on-site or after the conference), and they will give you a replacement.

back to top

Q: What do I do if zero credits are assigned to my scheduled session?

A: CECs are assigned by the certification agency, not IDEA. Certification agencies base credits on the education provided and presenter qualifications. If you would like to attend a different session that is offering CEC credit, simply make the change online to your schedule prior to attending the event, or to make changes to your schedule on-site, visit Attendee Registration.

back to top

Q: What is the age you need to be in order to attend/register for the IDEA Success Academy?

A: You need to be at least 18 years old in order to attend the IDEA Success Academy. In response to attendee requests and to preserve the educational atmosphere of the convention, children under the age of 18 are not allowed in sessions, even to observe.

back to top