Uplift, Inspire and Reimagine the Promise of Fitness With These Spotlight Sessions.
07/10/2021 3:15pm • Session 270 • Spotlight Session
How to Survive and Thrive in the Evolving Fitness Industry
Presented by Doris Thews
What does it take to build a strong career foundation and endure long term as a fitness professional? One word: Reputation. Doris will share with you tips and tools to develop, evolve and sustain a solid brand image and build R.E.S.P.E.C.T. in today’s competitive fitness landscape. This inspiring and powerful session will give you everything you need to achieve a sustainable, profitable and fulfilling career.
07/11/2021 3:15pm • Session 370 • Spotlight Session
10 Steps to Customer Retention
Presented by Paul Brown
The financial return on your efforts, the value of your business, and your reputation are all dependent on how long and how happy you can keep the customers, members and clients you attract. Plus, your competition used to be limited to your location, but with the advent of online offerings, standing out for the right reasons is now more essential than ever. The original Mr. Retention, Paul Brown, summarizes all he has learned over 26 years of focusing on the challenge of turning finding, winning and keeping customers for life into a simple 10-step checklist that can be replicated and systematized across all business models. He’ll share examples of how and why each step is most likely relevant to your own success and will do so with his famous Australian accent and humor to keep you engaged all the way.