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Spotlight Sessions

Uplift, Inspire and Reimagine the Promise of Fitness With These Spotlight Sessions.

Spotlight Session

07/10/2021 3:15pm • Session 270 • Spotlight Session

How to Survive and Thrive in the Evolving Fitness Industry

Presented by Doris Thews

This session has been approved by the following agencies:

aasfp 0.10 ace 0.10 acsm 1.00 action 0.10 afaa 1.00 afpa 1.00 bcrpa 1.00 chek 1.00 fai 1.00 ifpa 1.00 issa 1.00 nafc 0.10 nafta 0.75 nasm 0.10 nbhwc 1.00 ncep 1.00 ncsf 0.50 nesta 0.10 neta 1.00 nfpt 0.20 niew 0.10 nspa 1.00 ptag 1.00

What does it take to build a strong career foundation and endure long term as a fitness professional? One word: Reputation. Doris will share with you tips and tools to develop, evolve and sustain a solid brand image and build R.E.S.P.E.C.T. in today’s competitive fitness landscape. This inspiring and powerful session will give you everything you need to achieve a sustainable, profitable and fulfilling career.

Spotlight Session

07/11/2021 3:15pm • Session 370 • Spotlight Session

10 Steps to Customer Retention

Presented by Paul Brown

This session has been approved by the following agencies:

aasfp 0.10 ace 0.10 acsm 1.00 action 0.10 afaa 1.00 afpa 1.00 bcrpa 1.00 chek 1.00 fai 1.00 ifpa 1.00 issa 1.00 nafc 0.10 nafta 0.75 nasm 0.10 nbhwc 1.00 ncep 1.00 ncsf 0.50 nesta 0.10 neta 1.00 nfpt 0.20 niew 0.10 nspa 1.00 ptag 1.00

The financial return on your efforts, the value of your business, and your reputation are all dependent on how long and how happy you can keep the customers, members and clients you attract. Plus, your competition used to be limited to your location, but with the advent of online offerings, standing out for the right reasons is now more essential than ever. The original Mr. Retention, Paul Brown, summarizes all he has learned over 26 years of focusing on the challenge of turning finding, winning and keeping customers for life into a simple 10-step checklist that can be replicated and systematized across all business models. He’ll share examples of how and why each step is most likely relevant to your own success and will do so with his famous Australian accent and humor to keep you engaged all the way.