369 : ACE®: Client Engagement—Creating REAL Change in Clients

Time Block I - Saturday, 4:55-6:25pm

Session Format : Lecture

by Mark Kelly, PhD

4 Ratings

Type: Session

Item: WA13-S369

Description

This presentation will cover communication as a "process"“meaning, how someone says something, the environment they say it in, the mood and background of the listener, and the nonverbal cues expressed. We’ll go further by looking into neuro-linguistic programming, and how to incorporate a client’s personality type and the stage of change they are in to optimize communication. In addition, techniques for setting SMART goals and motivational interviewing will be covered. Walk away with crucial information on how to engage and coach your clients to drive change in an energetic and impactful way.

About the Author

Mark Kelly, PhD

Mark Kelly, PhD IDEA Author/Presenter

Mark P. Kelly, PhD, CSCS, has been involved in the fitness business for 30 years as a teacher in universities and colleges, and as a corporate wellness director, trainer, group (boot camp) owner and instructor. A nationally ranked duathlete and competitive runner, he currently teaches exercise physiology at California State University, Fullerton. His company, Principle-Centered Health, specializes in assessments and corporate wellness.