You may not have a full membership. I had that same problem earlier this year.
I am sure you will get a faster answer if you contact IDEA directly.
IDEA Health & Fitness Association
10455 Pacific Center Court
San Diego, CA 92121
Phone: (858) 535-8979, ext. 7
Toll-free: (800) 999-4332, ext. 7
Fax: (858) 535-8234
General E-mail: [email protected]