Sometimes IDEAfit Connect information and the actual certifying agency and their website information doesn’t sync up. I’m assuming it’s K9 Fit Club that you’re referring to. I did check and there is recertification involved, but I’m not sure how much it costs or what’s involved. Usually this information is in the information and materials you receive in your first package after confirmation of payment, whether mailed or digital.
Christine is right; you need to address this with the organization that certified you.
But it does bring up the interesting point that every organization can set their own standards even though they should not be able to change them once they are established.