When a client long standing client “forgets” a long standing appointment
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Last week two of my long standing forever clients “forgot” their appointments
These were not new times or days, and yes I realize people are human and they forget, most of the time I let it go and charge them for the session and move on. Anybody have any suggestions as to another way of managing this? It rarely happens and I do charge up front for training.
Do they have smartphones? I would suggest to them that they might include it in their calender. In this way they would get a reminder. They can even set the reminder to remind them one hour before the appoint or even one half hour before the appointment so that they don’t forget.
I wish you the best with this Susan.