Last week two of my long standing forever clients “forgot” their appointments
These were not new times or days, and yes I realize people are human and they forget, most of the time I let it go and charge them for the session and move on. Anybody have any suggestions as to another way of managing this? It rarely happens and I do charge up front for training.
Hi Susan. I think that you sort of answered your own question within your description of what happened. You have set-up a ‘pay in advance’ and ‘charge for no-show’ policy in your practice for just this type of occasion. In my opinion if these are “long-standing” clients who are NOT in the habit of not showing up for sessions without canceling in advance, then I’d not make any more of this. Who knows ‘why’ this happened with two separate clients in the same week? I have a similar policy to what you describe, and since I have it, if a client does not cancel and not show-up for a session, they get charged and we move on. If it becomes habitual, at some point I would have a conversation with them to make sure that everything is ok. But one time isn’t much to concern yourself about.
I hope that this helps.