When a client long standing client “forgets” a long standing appointment
Last week two of my long standing forever clients “forgot” their appointments
These were not new times or days, and yes I realize people are human and they forget, most of the time I let it go and charge them for the session and move on. Anybody have any suggestions as to another way of managing this? It rarely happens and I do charge up front for training.
Do they have smartphones? I would suggest to them that they might include it in their calender. In this way they would get a reminder. They can even set the reminder to remind them one hour before the appoint or even one half hour before the appointment so that they don’t forget.
I wish you the best with this Susan.
This is a long term/standing client? Suggestion/Comment… In the duration of time u have been w/them some level of repoir should have been established. Our TIME & experience is offered n RETURN 4 a modest fee.
I usually inquire about the date when this happens to give them a chance to either make it a dead subject (past) since u charge up front, or lend an ear & if I feel it appropriate comp them a session.
My goal is to offer the best service in my area! That demands I do things differently. It’s not always what u say, but how u say… not what u do but, how u do…
At the end of the day u don’t operate a daycare & u have been compensated already…
