I have a few clients who don’t show up enough to get the results they desire, also one that used to come consistently but stopped showing up completely, giving me a new excuse before each session three times a week. How do you handle this population that doesn’t truly understand the value in consistent exercise?
Everyone here has some great points and there is not much to add. I agree that there must be a two way communication between the trainer and the client. If the client continues to make excuses, it’s obvious something is not right. Either they are not happy with the trainer or they don’t get what they paid for. If the client has lost interest in the training and for whatever reason it cannot be reversed, then it’s better to burn the rest of the sessions and move to the next one. Not all clients will connect with you and it’s ok.
You can sit down and try to find out what the problem is, but in your case it seems like it will be difficult to get the client come back and continue the training. I would still approach the client and find out the reason for canceling the sessions and if I can’t fix it, I would take their criticism and use it as a lesson learned for the next one.
Don’t take it personally, it’s just the way things are in this business :-).