I have a few clients who don’t show up enough to get the results they desire, also one that used to come consistently but stopped showing up completely, giving me a new excuse before each session three times a week. How do you handle this population that doesn’t truly understand the value in consistent exercise?
some conversations are not easy to initiate but you may need to bite that bullet. I don’t think that it is lack of understanding the value of consistent exercise. They hired a trainer because they do.
But there are instances when there is not a good match between a trainer and a client. It can also happen that a client is uncomfortable with something in a session and henceforth is making excuses rather than seeking resolution in an open conversation.
That does not mean that there is ‘fault’. Most mis-communications arise when there is a dis-connect between what has been said and what has been heard. I had situations when a client would tell me that used to have a trainer before but stopped using him because of something that was said or done. In just about any case, when asked whether they had spoken with the trainer, the answer was ‘no’. Most people want to avoid saying something critical for fear of hurting somebody’s feeling and rather make excuses.
As I said, this is not an easy conversation to initiate but I would give it a try.