I have a few clients who don’t show up enough to get the results they desire, also one that used to come consistently but stopped showing up completely, giving me a new excuse before each session three times a week. How do you handle this population that doesn’t truly understand the value in consistent exercise?
This is one of the main reasons I charge my clients in advance for their workouts!
Money and a time limit are motivators.
As for your specific issue I would be more aware and careful when you are screening people.
I would also ask them for input constantly and follow up when necessary.
If people aren’t getting what they want, generally they stop coming.