when I am first approached by a client over the phone and I have never seen this person, I first ask about their reasons for contacting me to get a feel for the scope of personal training they are looking for. I quickly move onto logistics of where and when to train and how much it costs. There is no reason to talk to a potential client at length only to find out at the end that the only time he can train is when I cannot.
After that, I let the client talk as much as possible. I want to know about the source of the referral, why they chose to contact me and not another trainer, and I definitely ask about their medical history.That is usually the longest part of the conversation. Often the goals of training are found in their medical history, but the client’s expectations also need to be discussed.
It is really all about building rapport and finding out whether it will be a good match. It not always is. I have told clients at times that I did not think that I would be a good trainer for them and referred them to somebody more suitable.
First I would ask for their health and medical history to see if indeed is someone I can work with. Then I ask what their goals are and their availability for training so I will have a better idea about the program I will have to design for them. If all check out good I set up a time for an assessment and I go from there. I hope this helps.
The most important things to ask a potential client are their specific fitness goals, the obstacles that have been preventing him/her to reach those goals, as well as any health issues or limitations.
You should also establish yourself as a reliable expert during the initial consultation by explaining how you can help the client achieve his/her goals and suggesting a minimum number of fitness sessions necessary for results.
I hope it helps.