Their personal fitness goals, why they have hard time achieving them on their own and why they think it is me who can help them. Also, personally, I have all these intake forms, so I’d suggest they e-mail me, so I can e-mail the forms their way, so they can see them, complete them and discuss them during our evaluation meeting. These help a lot while deciding about the training strategy for the given trainer! Hoping this helps! M.
There’s a lot of good advice here. My first question to a potential client is usually about scheduling – times they need, days they’re available to train, etc. I ask this first because I don’t want to waste my (or their) time talking when our schedules are not close to matching. In the past, I’ve gotten into some very long conversations on the phone only to find out that they needed training days and times that didn’t work for me. But if there is a potential scheduling match, I’ll ask about their exercise history, goals, whether or not they ever had a trainer before – keeping it casual. I then try to arrange a “no obligation” consultation (I go to homes) so we can meet & talk in greater detail. Most people are very receptive to that. You want to meet as soon as you can – strike while the iron is hot!
I hope that helps,