what questions to ask potential client on initial phone call?

Their personal fitness goals, why they have hard time achieving them on their own and why they think it is me who can help them. Also, personally, I have all these intake forms, so I’d suggest they e-mail me, so I can e-mail the forms their way, so they can see them, complete them and discuss them during our evaluation meeting. These help a lot while deciding about the training strategy for the given trainer! Hoping this helps! M.