What do you think is the most important aspect to keep retention high?
ADVERTISEMENT
Hi Ron,
In no particular order and from the perspective of a club owner:
– customer service via consistent contact / communication / recognition
– facilitating engagement
– gym cleanliness
– keeping their interest peaked
– club location
– education (for example offering classes at the club about nutrition)
– keeping the club/staff engaged and accountable.
Sincerely,
Lawrence