What do you think is the most important aspect to keep retention high?
Hi Ron,
I recently wrote an article about the top 5 things I think fitness professionals can do to ensure their clients stay happy and loyal. I’ll summarize the headings (to save space) but you can check out the details here: http://www.danaauriemma.com/1/post/2013/04/client-retention-together-for…. Enjoy!
1. Start with a continuing education refresh.
2. Offer a fun new type of class or workshop.
3. Show a special gesture of appreciation.
4. Remind clients why they come (in a specific way).
5. Get feedback!
Thanks,
Dana Auriemma
www.danaauriemma.com