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What do you think is the most important aspect to keep retention high?

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1.11K viewsJune 25, 2013
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Ron0 June 25, 2013 0 Comments

14 Answers

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Dana Posted 0 Comments

Hi Ron,

I recently wrote an article about the top 5 things I think fitness professionals can do to ensure their clients stay happy and loyal. I’ll summarize the headings (to save space) but you can check out the details here: http://www.danaauriemma.com/1/post/2013/04/client-retention-together-for…. Enjoy!

1. Start with a continuing education refresh.
2. Offer a fun new type of class or workshop.
3. Show a special gesture of appreciation.
4. Remind clients why they come (in a specific way).
5. Get feedback!

Thanks,
Dana Auriemma
www.danaauriemma.com

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Shawn0 Posted 0 Comments

Successful clients is NUMBER ONE!! I don’t care what you offer or send for birthdays if you don’t get results you aren’t going to keep a client around. I even have a client that moved to the other side of the country but asked me to train her via email. Once you show a client what they are capable of nothing else matters.

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Lawrence with0 Posted 0 Comments

Hi Ron,
In no particular order and from the perspective of a club owner:
– customer service via consistent contact / communication / recognition
– facilitating engagement
– gym cleanliness
– keeping their interest peaked
– club location
– education (for example offering classes at the club about nutrition)
– keeping the club/staff engaged and accountable.

Sincerely,
Lawrence

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Lisa Lorraine0 Posted 0 Comments

1. Give more than you and/or your business promised.
2. Always be on time and ready to start.

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Sue0 Posted 0 Comments

Open communication with members/feedback/
Intelligent caring concerned staff members
Cleanliness
EDUCATED trainers
Safety current/updated
Top of the line equipment

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