I was once in a situation where a person had purchased a package with me as part of a silent auction for a charity. The information had indicated that a physician’s approval may be required.
When she called me to set up the appointments, it turned out that she had a medical condition for which I require a physician’s approval. She did not have health insurance and therefore did not want to go to a doctor. She knew that she needed to exercise and had hoped that I could get her on the right path.
I still feel bad about it many years ago, I did not train her because of the physician’s approval issue. I know that it was the correct and professional thing to do. Let something happen, and people will quite rightly say that you should have known better.
But it is not easy saying ‘no’.