I don’t know what ‘GEX’ is. For me, the biggest challenge has been getting clients/patients to realize that they do have time for exercise and nutritional consultation. Many have time time for meetings, appointments, etc., but for whatever reason time for an exercise session seems to be out of the picture. Put it in the schedule!
I’m a new “coordinator” and for me it is learning how to work with and lead the variety of personalities. I don’t want to just manage people. I am running into a number of veterans, though, who seem to go rogue – like inability to follow a schedule. We have back to back classes in some spots and gaps in other places so some instructors have taken to using the gaps to extend class times. While I don’t mind their enthusiasm, the sense of structure is lost and it is hard to explain to someone whom is a 10 year veteran at my location that they should adhere to the schedule…
so maybe my issue is leading those with different levels of experience.
I think the biggest challenges are to find experienced staff and to avoid high turnover. When the team of employees are consistent, the members become much more comfortable. It’s also easier for management to get input from the staff because they have been part of the team for a lengthy period of time.