Actually knowing the strengths and weaknesses of each staff member. I have had coordinators who never once saw me teach and met me in person only once.
Appreciation of staff. We don’t get paid a lot in our industry. Sincere appreciation for the difference we are making in our attendees’ lives goes a long way and costs a coordinator nothing. Passing on a good comment from a member. Thanking someone for going out of the way to sub. Simple stuff!
Staff development – providing opportunities for staff to learn and grow. Hosting or providing trainings. Putting articles for staff to read in a group-ex notebook, etc.
Having the back of staff, rather than throwing them under the bus. Especially when a customer complains, taking the time tons ee both sides.