Instructors not answering my e mails requesting updates on their certifications, instructors not teaching on the phrase, members who are super bossy. I’ve only been there a week and its my first coordinating job. I would like to tighten things up and add/remove some classes, and i know that it will create pushback from instructors and members. I don’t want to come off as a nag from the get -go. Please, any advice will be MOST helpful.
A couple of more things to consider for your instructors (other than hiring certified ones from now on) is to either bring in leaders in the industry to do workshops in your facility or pay for them to get recertified. And you can make it mandatory for all of your instructors to participate since they are employees (you can’t force ICs to do this). You can also arrange with the new management to pay your those instructors who are interested in enroll in various certifications. Those who do agree to this can receive a higher pay once THEY pass the certification (as an incentive). You can make continuing education part of the requirements for those who want to work for you.
Doing in-house workshops and recertification can be very attractive to many who seek higher standards. You can also contact IDEA and see if you can strike a deal with them and start offering the various CEUs they have through their site for free to your instructors.
A pay grade scale is an excellent idea and an incentive for your instructors in order to make more money. Better service translates to better membership retention and improved quality of classes and instruction.
Hello Stacy Fetters,
You are more than welcome to vent; we all need that space from time to time. As for certifications, it is a liability issue for trainers to not be certified, period. Paying customers deserve the best; put yourself in their shoes; it sounds like you already care deeply.
Work together, assume nothing, ask to see the cert cards and gently remind trainers to renew their cert or they lose the chance to work for you.
Work with your team and enjoy every moment.
Please, remember to take care of yourself; maybe by taking the exercise classes as an observer from the back.
Natalie aka NAPS 2 B Fit.
I feel for you. I would recommend deciding what “absolutely” must be done right away for safety and business reasons. Instructor certs are definitely one of those. No cert would mean no teaching at a facility. That alone could void your insurance. Check this to make sure. Because if it does void your insurance and something happens, the facility is very likely to go out of business.
Second, I recommend not trying to make too many changes all at once. If you can get your instructors to sit down and discuss things, come right out and ask them which changes they can deal with now. Then work on any other changes over time.
Since I don’t know all of the things you are dealing with, these are just my first thoughts. Feel free to get in touch with me if you would like to discuss this further.