Instructors not answering my e mails requesting updates on their certifications, instructors not teaching on the phrase, members who are super bossy. I’ve only been there a week and its my first coordinating job. I would like to tighten things up and add/remove some classes, and i know that it will create pushback from instructors and members. I don’t want to come off as a nag from the get -go. Please, any advice will be MOST helpful.
Hello Stacy Fetters,
You are more than welcome to vent; we all need that space from time to time. As for certifications, it is a liability issue for trainers to not be certified, period. Paying customers deserve the best; put yourself in their shoes; it sounds like you already care deeply.
Work together, assume nothing, ask to see the cert cards and gently remind trainers to renew their cert or they lose the chance to work for you.
Work with your team and enjoy every moment.
Please, remember to take care of yourself; maybe by taking the exercise classes as an observer from the back.
Natalie aka NAPS 2 B Fit.