Instructors not answering my e mails requesting updates on their certifications, instructors not teaching on the phrase, members who are super bossy. I’ve only been there a week and its my first coordinating job. I would like to tighten things up and add/remove some classes, and i know that it will create pushback from instructors and members. I don’t want to come off as a nag from the get -go. Please, any advice will be MOST helpful.
That last message was an incomplete thought.
When I started graduate school (masters in business and another one in tax), first day, first lecture, they told us that one of the most powerful things we could do in management and consulting was ask, “What’s going on around here?” and to take the time to listen. Really listen. Not everything is broken. The things that are broken are broken for more reasons than you might think.
So, before you go into solution space, go into investigative space. The old Steven Covey rule #1 from 7 Habits of Highly Effective People actually works. Seek first to understand, then to be understood.
Yes, you want to make your mark. Yes, you want to improve the program. First, make sure you know everything that’s happening, and that’s not happening.