Instructors not answering my e mails requesting updates on their certifications, instructors not teaching on the phrase, members who are super bossy. I’ve only been there a week and its my first coordinating job. I would like to tighten things up and add/remove some classes, and i know that it will create pushback from instructors and members. I don’t want to come off as a nag from the get -go. Please, any advice will be MOST helpful.
To me the one thing that got my attention here is the fact that some of the instructors are not even certified. I think this could be the factor as to why the members don’t respect the them and they are trying to be bossy. If they are not certified or have the experience behind them so they can lead their classes then it’s hard to do create the environment for them to be in charge.
Getting a feel from the members is one way to figure out what the problem is, but you will need to hire instructors who have the experience of handling such situations (besides the fact that they could delivered a better and more efficient class as well). Your job is to provide the best service possible to the member and give them what they are paying for. And of course you want for your facility to offer the best possible class instruction in the area and be one step above your competition (this can be done by hiring some experienced instructors). First you start by having the best people behind you an then you can worry about your members.
Having a new boss coming in, doesn’t mean he/she is the answer to the problem because he/she would run into the same issues as you have. Maybe you can create some new classes and make things interesting for everyone. Hopefully your new boss will have some great ideas and together you two can come up with something exciting. You can also ask the member for their input as to where the issues are in the gym and that will give you some direction as to how to proceed.
I hope this helps. Good luck to you!