Should my clients sessions have an expiration date?
I have Packages of – 1 class
5 Classes
10 Classes
20 Classes
I have mostly “Standing Clients” – either 2 days per week or 3 days per week. I also require a 24 hour cancellation or charges are applied to their class card.
I have no expiration dates on these and it is really making me crazy. Some people are really good about coming each time, but some are gone weeks at a time and are not being charged because they’ve told me 24 hour ahead when they will be gone. I’m afraid it will anger them if I institute a “cancellation policy”, but I really do need to . I also am not sure how to apply it to each package, and how many “Standing” appts the client has per week.
Can you help me find a way to make this sound OK to my clients? The way it is now I NEVER know what my income will be each month. It’s very anxiety provoking…..
any advice and the more specific the better, would be appreciated so much!