I conducted a group fitness class for a set amount of time. The participants paid in advance for 4 classes at a time. We cancelled a class due to inclement weather and one participant didn’t attend another class. This participant wants a refund for 2 classes. Should I eat the classes and refund her?, refund the class that was rained out? or not refund at all and just offer 2 make up classes?
What are your thoughts?
Hi Aaron: I have a class that I teach in sessions that run one right after the other. I do not typically refund or offer a make-up class for a student who misses one on their own. I offer a lower price for buying the whole session, and it is too hard to keep track of people who miss classes. On the other hand, if I have to miss teaching the class (and I guess inclement weather would be a similar situation), I would schedule a make-up class, but not offer a refund option. That has worked for me.