I conducted a group fitness class for a set amount of time. The participants paid in advance for 4 classes at a time. We cancelled a class due to inclement weather and one participant didn’t attend another class. This participant wants a refund for 2 classes. Should I eat the classes and refund her?, refund the class that was rained out? or not refund at all and just offer 2 make up classes?
What are your thoughts?
I add make up days for anytime an instructor cannot teach a class and there is no sub available. But if someone signs up for a class that runs over a specified time for a specified number of classes and they don’t attend some classes, there is no refund. I will occasionally do a credit for a long time participant who comes to us and needs to miss class for a while. But that is on a case by case basis.