I have two personal trainers that are working for me and I want to give them a retention bonus every time one of their clients re-signs for more personal training sessions. Can you give me some insight/advice on what is a fair rate to pay. When they sign up a new client, I give them 10%, so I am assuming the retention bonus will be less, since it will be residual.
I feel very strongly about being very supportive and generous with staff members. 10% is definitely the way to go if not 15%. And I agree with the comment that you want to make retention more important to your staff then new customers. I also will give a bonus to trainers who are willing and able to work with more difficult clients that other trainers clearly are not connecting with or clients with special needs that require special skills.