I train a group of 3 people, charging them each $100/month with an automated recurring payment. One member of the group wants to PAUSE/hold for July. The other two still want to train. I have no problem pausing the 1 membership, however I’m trying to decide if I should charge the other 2 extra for that month because normally 2 people training is #35/sesssion ($25/session is my small group rate…)My reasoning for wanting to charge is that, if I don’t they might start to do this more frequently (taking a month off) then I am making way below a rate I am comfortable with for 2 people… Any thoughts?
Hello Louise Schollaert,
You must do what makes you comfortable while accommodating clients and still be able to operate your service. Go with your gut feeling.
Does your group of three know about your policy ahead of time and sign an agreement to that fact? If so, I would charge the rate to all three with the phrase: no refunds or returns.
Put your options out there to let the clients decide for themselves.
A pause may end up never coming back. Do you feel the pause request client may not know how to terminate? Maybe your clients could find a substitute client for that spot.
Natalie aka NAPS 2 B Fit.