Re: Selling Personal Training Packages of 5, 10 and 20.
What policies should I follow on no shows who signed up for a package?
What policies should I follow for a client who cancels their contract on a 5, 10 or 20 session package, after using some of their sessions. For example, a client buys a 20 Pack, and uses 15.
I have a no-refund policy. I do give them up to 30 days from the last session to use the balance of the sessions, barring drs excuse. After a week if they have not started back up I open up their time slot, regardless.
Typically, when that happens, it’s rare that they are going to start back up anyway. Your time is just as valuable as theirs. It’s not that you don’t want to help them, because obviously you do. They do need to respect your time and respect you as a business.