Re: Selling Personal Training Packages of 5, 10 and 20.
What policies should I follow on no shows who signed up for a package?
What policies should I follow for a client who cancels their contract on a 5, 10 or 20 session package, after using some of their sessions. For example, a client buys a 20 Pack, and uses 15.
I have a very “client friendly” refund policy. I basically give people a refund at any point if they don’t want to continue sessions with me. It pretty much eliminates their initial financial risk by going with me. I think I’ve refunded about $2,000 over the last 24 plus years – so it’s worked pretty well for me. However, I do in-home training and I’m coming to them – I’m not relying on them to show up. I have a 24 hr. cancellation notice policy where I don’t charge if they cancel within that time frame. However, I do make exceptions,(maybe to a fault!) especially with my good clients in cases of emergencies. Sickness – not even a question. As I said, I’ve kept it pretty “client friendly” – but you’ll know right away who’s trying to take advantage of that. They’re the clients you don’t want. Good luck Jan!