Re: Selling Personal Training Packages of 5, 10 and 20.
What policies should I follow on no shows who signed up for a package?
What policies should I follow for a client who cancels their contract on a 5, 10 or 20 session package, after using some of their sessions. For example, a client buys a 20 Pack, and uses 15.
The policy you create will depend on your business, your time, and how lenient you want to be with your clients. You are running a business, so you need to have a firm no show/refund policy in place so your clients know what to expect. When I sell a package, my clients pay up front and there is no refund (I would make an exception for extenuating circumstances/medical reasons).
When my client misses a session, I allow them to make it up. Most of my clients are long term/repeat clients (and I’m lucky–also very respectful) and I know that life happens. If you have a case where someone is repeatedly canceling/no-showing, I would not allow them to make up that session–they would be charged.
You set the tone for how your clients will value your time. Be firm but fair, it’s your time!