Re: Selling Personal Training Packages of 5, 10 and 20.
What policies should I follow on no shows who signed up for a package?
What policies should I follow for a client who cancels their contract on a 5, 10 or 20 session package, after using some of their sessions. For example, a client buys a 20 Pack, and uses 15.
What does your contract say? If you don’t have a written contract, that’s your first step.
Check with your state law regarding contract cancellation. Most states have a 72 hour cancellation rule where if someone buys and cancels within 72 hours, they are entitled to a full refund.
Beyond that, you want to consider whether your package will expire and when (another reason to check state law). And finally, you want to decide whether you want to make your contract non-refundable. At the gyms where I teach, a package is non-refundable, however a client can sell their package to another member. I have had one member break her wrist doing another activity, and I helped her sell her sessions to another regular client of mine and that helped both clients.