Re: Selling Personal Training Packages of 5, 10 and 20.
What policies should I follow on no shows who signed up for a package?
What policies should I follow for a client who cancels their contract on a 5, 10 or 20 session package, after using some of their sessions. For example, a client buys a 20 Pack, and uses 15.
I have a no-refund policy. I do give them up to 30 days from the last session to use the balance of the sessions, barring drs excuse. After a week if they have not started back up I open up their time slot, regardless.
Typically, when that happens, it’s rare that they are going to start back up anyway. Your time is just as valuable as theirs. It’s not that you don’t want to help them, because obviously you do. They do need to respect your time and respect you as a business.
this dilemma is one of the reasons why I do not sell packages upfront but bill my clients at the end of the month for sessions taken with me. It also means that I do not discount sessions.
No shows are different from people wanting to cancel. This has rarely happened to me, and I usually give one-time absolution but will charge if it happens repeatedly.
When people cancel before having completed a package, I would probably refund the unused portion. The reasons are usually compelling. Life happens, and you still have another person out there who may recommend you to others. I doubt that they would do this if they felt unfairly treated (even if they were not).