I am trying to get my staff more engaged. I am looking for ideas on how to stress the importance of their position. We are a small club with limited staff hours so most of my employees work very little & I feel they are disconnected from the job. I found a great article on the importance of the front desk staff & had a hard time getting them to read that. I want them to feel like their job is the most important part of our club. Any suggestions would be great!
Just a few quick tips to start…
First of all, don’t hire staff that has no interest in pursuing a career in the field. They are there to collect a paycheck, not looking to move up. So they’ll do just enough to get hours, make money, and stay in good standing for a good reference. A little blunt, but I think it’s true.
Second, don’t just suggest or ask of them, but actually require some action on their part. Delegate responsibilities as their leader. Use trainers and instructors for the desk. This will introduce them to the client base but also give them time at work to prepare for clients and classes, but still fill your needs.
Also, promote from within. Even if they do have interest in this field, if there is no going up for them, there’s no incentive to perform.