I am trying to get my staff more engaged. I am looking for ideas on how to stress the importance of their position. We are a small club with limited staff hours so most of my employees work very little & I feel they are disconnected from the job. I found a great article on the importance of the front desk staff & had a hard time getting them to read that. I want them to feel like their job is the most important part of our club. Any suggestions would be great!
Have you had complaints from your patrons or is this something you would like to make a priority?
I think the desk person is THE most important first impression that your club will get and I totally agree that the staff are mostly overlooked.
Meetings are a drag unless you make it fun by having “ice breaker” games, raffling off prizes for a task performed, or have a slide show of the “faces” of people who come to your club and whoever can name the most faces wins something great!
I would constantly be reiterating that they may not work many hours but the hours they work are vital.
Words of encouragement posted someplace behind the desk along with a big smile can motivate and remind them that you appreciate them
Sending them a card or flowers expressing your appreciation can go a long way.