I am trying to get my staff more engaged. I am looking for ideas on how to stress the importance of their position. We are a small club with limited staff hours so most of my employees work very little & I feel they are disconnected from the job. I found a great article on the importance of the front desk staff & had a hard time getting them to read that. I want them to feel like their job is the most important part of our club. Any suggestions would be great!
One thing that has helped engage my staff (I work at a University and have both student and contract professional staff) is to have them involved in active learning and then teaching back to one another. They have sought out topics that they think could help improve the facility (i.e., find areas that may need a little work) and do the research and put together a program based on it. We’ve done the same thing with the “show and tell” idea, sharing what we’ve learned at conferences or in our own continuing education / research. It helps them own something and feel like their opinion and experience is valued.
Hope that helps!