I am trying to get my staff more engaged. I am looking for ideas on how to stress the importance of their position. We are a small club with limited staff hours so most of my employees work very little & I feel they are disconnected from the job. I found a great article on the importance of the front desk staff & had a hard time getting them to read that. I want them to feel like their job is the most important part of our club. Any suggestions would be great!
I have found that weekly staff meetings are a must. This makes your staff feel like they are part of a team and not just a warm body punching the time clock. Fill them in on club activities, events and promotions and offer some type of bonus for these events as well.
Have a staff appreciation day…bring in some gift cards, movie passes and food for one staff meeting per month. And finally.. greet your staff by their first name each and every day and thank them for their hard work.
I hope this helps!