When it comes to raising my rates, I always discuss it with my clients in person. Now I do all in-home training (one-on-one) so I’m not dealing with a large volume of people. I don’t know, but maybe you are dealing with a good number of people at a facility. If that’s the case, I would probably go with a letter sent to their house vs. an e-mail. Raising rates is a pretty delicate matter & an e-mail notice just seems too informal to me – I don’t know, maybe I’m just getting old! But luckily, I never had any resistance to rate increases with the way I’ve been doing it. Good luck Michael – I’m curious to see what others say.