I’m back with another slow struggle. Our gym runs classes that are 30 mins, 45 mins, or 60 mins long. However, I am encountering that hardly any of the instructors follow the posted schedule or the time outlines for their classes.
Without being too harsh, each instructor is in it for themselves but play this off as “well I can’t do a proper class within that time”.
I am frustrated as I have taken many classes and it seems these instructors just want to do what THEY want instead of following the guidelines of their jobs. Another reason this is frustrating as then instructors also complain they can’t start on time because a class ahead of them is still going. The last reason is because the classes are posted this way which I feel can be confusing to members.
I love the passion and commitment to offering high caliber classes. How do I communicate this to instructors who insist on continue to argue with me and still teach beyond their class time?
Alicia I sympathize with you. Have you sat down with your instructors one on one and determined who is willing and able to follow the timelines? You may need to let some of these instructors go and give more classes to the ones that will follow the schedule. That might be hard to do at first. Can you cover some of the classes if necessary? Can you cut back the schedule as you find new instructors? I don’t like to fire potentially good instructors, but you may have no choice. These people might do irrepairable harm to your brand. And they are “employees” as well as instructors. If they can’t handle the class, they need to either get the skills required or move on.
I don’t have all the facts, but that is my impression of your situation. I have had clashes like this as an instructor and a fitness manager. For me it was usually a matter of poor communication on both sides. I stated my case to my manager and to my instructors. If I wasn’t comfortable with either scenario, I came right out and said so. In both types of situations the bottom line was could myself or the instructor follow the manager’s direction. It was either yes and teach. Or no, and part ways at least for that class if not entirely.