I’m back with another slow struggle. Our gym runs classes that are 30 mins, 45 mins, or 60 mins long. However, I am encountering that hardly any of the instructors follow the posted schedule or the time outlines for their classes.
Without being too harsh, each instructor is in it for themselves but play this off as “well I can’t do a proper class within that time”.
I am frustrated as I have taken many classes and it seems these instructors just want to do what THEY want instead of following the guidelines of their jobs. Another reason this is frustrating as then instructors also complain they can’t start on time because a class ahead of them is still going. The last reason is because the classes are posted this way which I feel can be confusing to members.
I love the passion and commitment to offering high caliber classes. How do I communicate this to instructors who insist on continue to argue with me and still teach beyond their class time?
Since you are the management, you have some decisions and options.
One manager we had had a “one warning” process. If a person was warned about a problem with their class, they got a written warning. If they didn’t fix the problem (it could be safety, lateness, customer concern, etc.) within a month, that class was gone. If the person had two classes, they only lost the class that was the problem.
I took a management session with Sherri McMillan (great presenter!) a few years ago. Her motto was, “hire slowly, fire quickly.”
It sounds harsh, but if you are the person in control, you might have to take disciplinary action. Call a staff meeting and set down the policies. Or if you can’t have a staff meeting, send out an email document that they must sign and return.