I have an instructor who has cancelled or had subs for her classes 25% of the time in the last year. Is there an industry standard in regards to how much “time off” an instructor can take without affecting her obligations to her students and the class? 25% would be equivalent to 1 in 4 classes which I feel is excessive. This makes me wonder about her true commitment to the class. What do you think would be an appropriate percentage amount to require of an instructor?
I don’t think there is an industry standard however, this should fall back in the hands of management.
How does the management feel about this instructors behavior? Are members complaining?
I think management should address this situation and find out what the underlying reason/s for her frequent cancellations and come up with a suitable policy.
I do not believe that there is an industry standard but it appears that you may need to institute a facility standard.
I teach classes myself, and we are given ample opportunity to request ‘time off’. Since we all have other obligations, this is not a problem if commnicated well in advance. However, once a schedule is posted and members of the club expect the class to happen as announced, the instructor is expected to teach unless there are very good reasons (illness, emergencies).
If your instructor has those emergencies in 25% of her classes, there seem to be an issue, and you have a valid reason to question her commitment.
I agree with above statements, I do group training for the Y, each month our wellness director sends out the schedule and requests for people who need substitutes. This way classes are covered, having said that things (emergencies) do come up, but it should be valid and if it has the possibility to be a consistent problem then the instructor should consider removing themselves from the class.
There is no standard except what the management has set. Three strikes and your out has always been a good one we use even with children. Overall, it is unprofessional to cancel often. My clients follow a 72 hour cancellation policy, since I hold them to that standard, I hold myself to it. Of course, emergencies happen every now and then- but not that often.