Obviously clients has their own perspective of meeting goals and hopefully these were established when you started work. Education on all the different ways to measure progress may help. Unfortunately as unreliable as scale weight can be in measuring true progress, people tend to focus on this. Education on what scale weight means, along with education on optimal body composition might help too. While continuing to measure scale weight and inches, you might incorporate multiple measurement methods at specific time points to help this person put scale weight in perspective. How has your energy level improved? How are you sleeping now? Are you clothes fitting differently? Are people commenting to you about the way you look? What can you do now that you couldn’t do the last time we did a progress check (performance, such as push-ups), etc. You may have to dig deeper and figure out what is really motivating this person, because scale weight can be a real disappointment! Hope this helps.