I have a client who I have been working with for a few months. She has canceled several sessions and I know she isn’t doing workouts at home, or following a healthy diet. This week is our last session (I am not sure if she plans on purchasing another package but I doubt it).
With most clients we would do an assessment to see where they have progressed, etc. I am a little hesitant to do this with her because I don’t want to discourage her at all, but at the same time I feel like it would be important to do. How would you approach this situation?
I do know in the way of form (doing squats, lunges, etc.) She has gotten better, so I will mention that to her. But, what would you say/do besides that?
I think your initial hesitation about not wanting to discourage your client is right on target. Each client views the assessment in their own way, and if she has not been making progress then she will most likely have a negative feeling toward her final numbers–and that could further discourage her from continuing. There are obviously other factors that have been barriers for her to succeed, and forcing the assessment will only backfire (as the motivation must come from within).
One solution would be to sit down and have an open conversation with her about her journey and her goals. You can help her examine any specific concerns. Does she want the final assessment? You can certainly explain why it is important. But, if she doesn’t want it, let it go and respect her decision.
I would focus on her accomplishments as much as possible. Help to build her confidence and encourage her to move toward her goals.