I utilize the standard 24 hour policy, but there are always exceptions. If my 3:00am client sent me a message 24 hours in advance (on Sunday BEFORE 3:00am) telling me she was sick and doesn’t think she’ll be in, I’d find it very hard to believe that she would know that on Sunday morning.
While I strongly use 24 hour notice, I also inform my clients that they can text me whenever they need, to cancel their appoinment. Hey life happens and I’m not so hard-nose not to recognize the fact after 16 years. I strongly encourage a “Common Courtsey” policy which I’ve rarely had a problem with.
If I have a client that frequently cancels (with little or no notice), I will tell her after the second time, that if this continues they will be charged from this point on and that I will no longer use my “CC” rule. Weirdly enough I find the clients that are chronically repeat offenders are my Doctors, Attorneys, Dentist (i.e. the people who also have a 24 hour policy).
24 hours with a 1st time “Grace”. If they reschedule within the week they don’t get charged 9if it is possible for them to reschedule). No shows and very last minute get charged no exceptions. I really enforce this at the beginning because clients need to realized that my time is valuable and I could have booked the hour with more advanced notice. Of course exceptions do apply in certain cases but i am pretty strict with this policy and it has worked very well. I heard this quote once and have never forgotten it….”we teach people how to treat us”.